1. Introduction
At TrustLaw, we are
committed to providing high-quality legal and accounting
services. This Return and Refund Policy outlines the conditions
under which clients may request a refund or modification of
services. By engaging our services, you agree to the terms
detailed in this policy.
2. Non-Refundable Services
Due to
the nature of legal and accounting services, once work has
commenced or deliverables have been provided, fees are generally
non-refundable. Exceptions may apply in cases of proven error or
failure to deliver agreed-upon services, as outlined below.
3. Refund Eligibility
Refunds may
be considered under the following circumstances:
Service Non-Delivery: If services outlined in the agreement were
not delivered.
Error in Service: If a proven error or oversight occurred during
the execution of services.
Cancellation Before Commencement: If the client cancels the
service before any work has begun.
Refunds will not be granted for:
Change of mind or circumstances unrelated to TrustLaw's
performance.
Delays caused by client-side inaction or incomplete submissions.
4. Requesting a Refund
To request a
refund, clients must:
Submit a written request via email to support@TrustLawa.com
within 14 days of the service issue.
Include the original invoice, a detailed description of the
issue, and supporting documentation.
Refund requests will be reviewed within 14 business days, and
decisions will be communicated promptly.
5. Partial Refunds
In cases where
partial work has been completed, TrustLaw may offer a partial
refund proportionate to the work remaining. This will be
determined based on the scope of services already delivered.
6. Modification of Services
If the
client is unsatisfied with the outcome of a service, TrustLaw
may offer modifications to meet expectations. This option is
available within 30 days of service completion and subject to
mutual agreement.
7. Payment Disputes
Clients are
encouraged to resolve payment disputes directly with TrustLaw.
If disputes are escalated to payment processors or legal
channels, this policy may serve as a reference for terms agreed
upon by both parties.
8. Contact Information
For
inquiries or assistance regarding our Return and Refund Policy,
please contact us:
Email: support@TrustLawa.com
Phone: +65 (988) 345-52
Address: 181 Stirling Rd, Singapore 140181